Order Handling and Returns Policy

We are committed to delivering your orders safely, efficiently, and on time. Below is everything you need to know about our shipping, delivery, returns, and refund process across Kenya.

Handling Time

All confirmed and fully paid orders are processed within 2 hours during working days (Monday–Friday). Orders placed after 4:00 PM will be processed on the following business day. Please note that weekends and public holidays are not included in processing times.

Transit Time

After dispatch, deliveries usually arrive within 1–2 business days depending on your location and courier availability. Deliveries to remote or hard-to-access areas may take slightly longer due to routing schedules.

Delivery Options & Charges

Standard Delivery

  • Orders above Ksh 20,000 qualify for free delivery
  • Orders below Ksh 20,000 attract a delivery fee of Ksh 350

Please note that all orders must be fully paid before dispatch. Cash on Delivery is currently unavailable.

Courier Partners

We work with trusted delivery providers including G4S Courier, Wells Fargo, Fargo Courier, and verified local boda riders for nearby deliveries. Couriers are automatically assigned based on your location to ensure faster and more reliable service.

Coverage Area

We ship to major towns and cities across Kenya. If you are unsure whether we deliver to your area, please contact us before placing an order.

Tracking Information

Once your order has been dispatched, you will receive an email notification containing your tracking number and courier information. These details can be used to follow up directly with the assigned courier. For boda or pickup deliveries, our team will contact you directly with handover arrangements.

Payment Terms

All deliveries require full payment before shipping. We accept M-Pesa and card payments during checkout. Orders are only dispatched after payment verification is completed.

Refund & Return Policy

This policy explains the conditions for requesting returns, exchanges, and refunds.

Return Period

Customers may request a return within 2 days of receiving their order. We encourage all customers to inspect their items immediately after delivery to identify any issues as soon as possible.

Return Eligibility

To qualify for a return, the item must:

  • Remain in the same condition it was delivered in
  • Be unused, unworn, and free from physical damage
  • Include all original packaging, manuals, accessories, and tags
  • Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be approved.

Return Authorization

Before returning any item, customers must first contact us at +254700919007. Once reviewed, we will provide return instructions and the appropriate return address. Items returned without prior approval will not be accepted.

Non-Returnable Items

The following products are not eligible for return:

  • Digital products, licenses, or software keys
  • Final sale items
  • Opened consumables
  • Customized or special-order items
  • Products damaged due to misuse, accidents, or improper installation

Return Shipping Costs

Unless the return is due to an error on our side, such as receiving the wrong or defective item, customers are responsible for:

  • Return shipping fees
  • Proper packaging and safe return delivery

Gadget District is not responsible for items lost or damaged during return shipping.

Refund Process

Once the returned item has been received and inspected, customers will be notified whether the refund request has been approved or declined.

Approved Refunds

If approved:

  • Refunds are processed within 7 business days
  • Refunds are issued through the original payment method used during purchase

Supported refund methods include:

  • Paystack (Card, Bank, Apple Pay)
  • M-Pesa
  • Bank Transfer

Please note that transaction processing fees are non-refundable.

Rejected Refunds

Refund requests may be declined if:

  • The item shows signs of usage
  • Parts or accessories are missing
  • The item was returned outside the 2-day return window
  • The returned item does not match the approved return request

If a refund is rejected, the customer will be required to arrange collection of the returned item.

Exchanges

Exchanges are only available for:

  • Incorrect items delivered
  • Defective products not caused by customer misuse

Exchange requests must also be made within the same 2-day return period. If a replacement item is unavailable, customers may receive a refund or store credit instead.

Order Cancellations

Orders can only be cancelled before shipment. Once dispatched, cancellation requests will be treated under the return policy conditions outlined above.

Contact Information

For questions regarding shipping, returns, or refunds, contact us at:

hello@gadgetdistrict.co.ke
+254 700 919 007